If for any reason you are not completely satisfied with your purchase, return it for a prompt exchange or refund.
Return (European Union only)
You have the right to cancel the contract, without giving a reason, within 14 days. The cancellation period expires after 14 days from the day when you or a third party, other than the transporter and designated by you, takes physical possession of the goods. To exercise your right to cancellation, you must inform Rabanser s.n.c. Rezia 28/A I-39046 Ortisei (BZ) Italia of your decision to cancel the present contract via an explicit declaration (for example a letter sent by post, fax to +39 0471 797934 or email to firstname.lastname@example.org
. You can also complete the cancellation - return form
on this website, or you can send any other explicit declaration to our website www.rabanser.com
. If you should choose this option, we will email you an acknowledgment of receipt. Please wait for our e-mail with the instructions for the return before sending the package! We remember you that the shoes have to be in perfect conditions and in the original Box or nylon sack plus an additional packing in order to protect the original. Please do not apply tape directly on the original package (carton box/ nylon sack). The refund may be suspended in case the returned product and its original package are damaged and cannot be resold. Please enclose the Proforma invoice to the package so refund can be executed correctly. Do not return wear shoes. Please return the goods or hand them directly to us, without undue delay and in all cases within 14 days of the day on which you informed us of the cancellation of this contract. In order to comply with the cancellation period, you need only send the communication relating to the exercising of your right to cancellation before expiry of the cancellation period. Goods are considered returned only as soon as they are received by us.
If you withdraw from this contract, you will receive a refund of all payments that you have made to us, including shipping costs (for European Union orders only) (except for any supplementary costs arising from any choice of a more expensive shipping method than the standard method that we offer), without undue delay and in all cases not later than 14 days from the day when we were informed of your decision to cancel this contract. Such refunds will be made using the same payment method that you used for the original transaction, unless you expressly agreed otherwise; in any case you should not incur any fees as a result of such a refund. The refund may be suspended until the goods are received or until we receive proof of posting of the goods by the customer, whichever is received first.
Please return the goods or hand them directly to us, without undue delay and in all cases within 14 days of the day on which you informed us of the cancellation of this contract. The time limit will be respected if you return the goods before expiry of the 14 day period. The direct costs of return of the goods will be payable by you. We remember you that the shoes have to be in perfect conditions and in the original Box or Nylon Sack. Do not return wear shoes.
Attention customers outside the European Union: please ask for the Instruction’s before you return!
Please not return your order without our instructions, otherwise we can't accept your parcel!
Exchange (European Union only)
Please make a new order with the size you want to have and after we get the return shoes back, we will credit your card.
Otherwise we will wait till we get the shoes back and then we will send you the right size.
Print the form page and enclose it with the returned merchandise.
Send your package to:
Rabanser Shoes - rabanser.com Italy
Rabanser s.n.c. di Rabanser M. & C.
39046 Ortisei (BZ)
P.Iva IT 01391430210